The Legal Stuff
Terms and Conditions, Privacy Policy, Refund and Cancellation Policies
Effective 13/10/22
1.1 Event details, timings and car park arrangements are subject to change and should be checked prior to travelling.
1.2 No smoking is permitted at the venue other than in areas designated for smoking.
1.3 Entry to the WT is at your own risk. To the extent permitted by law, WT excludes all liability for loss, damage or injury suffered by an attendee howsoever caused.
1.4 Attendees shall be responsible to WT for any loss or damage to the venue, furnishings or equipment therein caused by the willful act or default of an attendee.
1.5 Animals are not permitted at the venue with the exception of assistance dogs.
1.6 WT reserves the right to conduct security searches to all persons attending the Event and their possessions.
1.7 WT does not accept any responsibility for personal property brought into the venue.
1.8 WT reserves the right to alter the date, time and/ or location of the Event at its discretion. Should this occur, WT will make reasonable efforts to communicate any changes promptly.
1.9 WT shall have no liability in connection with any cancellation, alteration or postponement of the Event, including but not limited to accommodation and travel costs incurred by attendees and their guests.
.1.10 Any personal data provided to us in connection with this event will be held and processed in accordance with our Privacy Policy (below). We may also use that data for administration of, and communication in connection with, these events. By submitting your personal information you consent to the processing of your personal data as set out above and you confirm that the information is accurate and complete.
1.11 WT reserves the right to vary any of these Terms and Conditions without notice. In such event, WT will make reasonable efforts to communicate any changes.
1.12 These rules are governed by the laws of England and any dispute will be subject to the exclusive jurisdiction of the English courts. Participation indicates acceptance of the rules as final and legally binding.
1.13 Unaccompanied minors are not permitted to attend the WT Events.
1.14 Entry to WT Events will be subject to any additional terms and conditions stipulated on those respective tickets.
1.15 WT reserves the right to refuse to serve alcohol at its discretion if it believes attendees to be intoxicated.
1.16 Attendees must arrange their own and their guest’s transport and accommodation (if required) at their own cost.
1.17 By attending an Event, attendees consent to WT taking photographs, video recordings and/or audio recordings for print, electronic and digital promotional purposes.
1.18 Attendees agree that WT can use their name for advertising and promotional purposes. Details of the attendees may be published on WT's websites and in email newsletters.
1.19 Promoter Details: The London Grand Tournament, 6 Mill Street, Kingston upon Thames, Surrey, KT1 2RF.
1.20 The WT reserves the right to refuse entry at it's discretion. Tickets for customers refused entry will be full refunded. The WT shall not be liable for any other costs the customer may have incurred.
1​.21 The WT reserves the right to eject customers for inappropriate behavior without a refund as defined in the event packs for our events.
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2.1 This privacy policy details the policies and procedures of Warhammer-Tournaments.com, (“WT", “our,” “us", or “we“) regarding the collection, use, and disclosure of personal information that we receive or collect from our attendees as a Data Controller.
2.2 WT is committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users (you) very seriously and take great care to protect your personal information.
2.3 Please read the following policy carefully to understand what personal information we may collect from you, how we may use it, and your rights in respect of our use. By using this website, you accept the terms of this Privacy and Cookies Policy.
2.4 We have re-written our privacy policy in order to ensure we follow best practice in protecting your privacy and comply with the EU’s General Data Protection Regulation (GDPR). Here you can find out about what data we collect, what we do with it and what you can ask us to do with your data.
2.5 What have we changed because of GDPR?
We have re-written this privacy policy in order to explain things better. We have also implemented better ways for our users to request their data or request that we delete data.
We have deleted historic user data and website submissions that we no longer require.
We have always taken privacy and data security seriously. We use a reputable hosting service called WIX to protect users against server-level data breaches and we have been using default encrypted SSL certificated https connections for several years to protect user privacy.
2.6 Who are we? WT is a trading name of a Limited Company owned entirely by Zachary Becker. Zachary can be contacted at info@london40kgrandtournament.co.uk
2.7 Who is the data controller? The data controller is Zachary Becker. WT has no employees but does use contractors. Volunteers such as tournament organisers are trained in GDPR compliance if they have access to user data.
Contractors, volunteers and WT's accountant, have agreed to comply with GDPR requirements. Authors and contributors to the site do not have access to user data.
2.8 Who are our data processors? We use a number of services to handle and process user data. These are considered data processors:
– Mailchimp, a reputable email list provider service we use to manage most of our outgoing emails. Mailchimp stores and processes your email address, email preferences and name if you provide it (you do not have to).
– Google, specifically GSuite. We use Google to manage the day to day operations of the business.
– Stripe, a leading payment gateway which processes payment information. We never see or store full credit card information. We use Stripe mainly for membership subscription payments.
2.9 What data do we collect and why? We collect data differently depending on how you interact with our website.
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website so that we can better meet user needs and expectations.
We regularly look at internal reports on what people are reading on our website so we know what is popular, where people find out about our website (known as the referral source) and how people then use the website once they arrive.
If you interact with our website and services further we will collect more information from you, but only with your consent.
2.10 Email subscribers
From our analytics reports we know that email is our main form of communication with our regular readers. We know that a lot of people open and click on our emails compared to industry averages. At the time of writing in April 2021 the open rate for our weekly newsletter was around 70% and the click rate around 5 to 10%.
We store your email address and also track which of our emails you open and what links you click in our emails. The data is securely stored on our behalf by Mailchimp but we occasionally take back ups of data and store these locally (see below).
2.11 Payment
We collect and store the information you provide when you sign up as a paying member including name, username, email address, and address. This does not include the details of the credit or debit card you use. We need to store your payment details for a period of seven years to comply with tax requirements.
2.12 How do we store your data? We store your personal data in two ways:
Firstly, on our website servers. These are secure servers and your data is send to us securely via SSL encryption
Secondly, we store some backups of data such as customer and email subscriber lists locally on personal computers. These computers are encrypted and password protected to prevent data theft if the computers themselves were stolen.
We delete local backups when they are replaced by a newer version.
2.13 How you can request a copy of your data? You can email us at info@london40kgrandtournament.co.uk to request a copy of your personal data.
2.14 How you can request that we delete your data? You can email us us at info@london40kgrandtournament.co.uk to request data deletion. We will delete as much of your data as we are permitted to: if you are a paying customer we cannot delete all of your personal data for a period of seven years because we are obliged by law to retain payment information for that period for tax purposes.
2.15 Privacy Policy Changes
We may change this policy by posting a new version of this policy on this Website. When we do change the policy, we will also revise the “effective” date at the top of this page and may notify you of any material changes or post a message on the Website.
Your continued use of this Website following such changes constitutes your acceptance of the revised policy.
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3.1 All tickets purchased from this website are fully refundable within 30 days of purchase.
​3.2 After 30 days of purchase tickets are non-refundable.
3.3 In the case of Covid-19 related postponement, cancellation or other changes in the fundamental aspects of this event attendees shall be offered refunds or replacement tickets for another event.
3.4 Tickets purchased within 30 days of an event are non-refundable. This does not effect your statutory rights.​
3.5 Where a flexible upgrade has been purchased, tickets are refundable up until 14 days prior to the event
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